Unapproved AI Software
NHS Warns Against Unapproved AI Transcription Tools – Our Perspective
A recent Sky News investigation has revealed that doctors across the UK are using unapproved AI software to record and transcribe patient consultations. NHS England has since issued an urgent warning, asking GPs and hospitals to stop using these tools if they fail to meet strict national standards.
Why? Because non-compliant AI transcription tools pose serious risks: from patient confidentiality breaches to clinical safety concerns and potentially dangerous errors in patient records.
The Problem with Cutting Corners
Ambient Voice Technology (AVT) is a type of AI-powered software designed to automatically listen, transcribe and summarise patient consultations. In theory, this should save doctors time and improve efficiency. And when properly developed and tested — as with NHS-approved tools like Accurx Scribe — AVT can indeed offer support.
But in reality, the rise of lesser-known vendors racing to sell AVT tools to surgeries and hospitals has created a Wild West of unregulated tech. As the NHS itself warns:
“Proceeding with non-compliant solutions risks clinical safety, data protection breaches, financial exposure, and fragmentation of broader NHS digital strategy.”
And let’s not forget the AI “hallucination” problem — where the system invents or misrepresents information entirely.
Why Human Transcription Still Matters
While it’s tempting to see AI as the future of transcription, this situation reminds us why skilled human transcriptionists are still essential, especially in sensitive medico-legal settings.
Here’s why:
- Context and Accuracy: Humans understand nuance, intent and medical language in a way AI currently cannot.
- Confidentiality and Compliance: Our transcription service adheres to UK data protection and confidentiality standards.
- Accountability: When errors happen, we take responsibility — unlike AI tools that operate in black boxes.
The goal isn’t to resist innovation. It’s to implement it safely. Even GPs backing AVT have made it clear: technology is only helpful if it respects patient trust, safety and data integrity.
What This Means for You
If you’re currently using AI tools or considering them for transcription, especially in medical or legal work, ask yourself:
- Has the software been approved by NHS England or your professional body?
- Are you comfortable trusting AI with highly sensitive conversations?
- Who takes responsibility if something goes wrong?
Try JA Transcription Free
At JA Transcription, we offer professional, accurate and compliant transcription services for consultants, GPs and legal professionals. Our work is handled by experienced UK-based transcriptionists who understand the stakes involved.
🎧 See the difference for yourself. Get started with 10 minutes of free transcription today.
