Terms of business

Last updated 11 October 2026.

Introduction

1.1  These Terms of Business apply to all services provided by JA Transcription (Joanne Attias trading as JA Transcription, of Hollinwood Business Park, Albert Street, Oldham OL8 3QL) to the Client. They supersede any other terms that the Client may seek to impose or include and any terms which may be implied through the course of dealing, trade or practice.

1.2  The Services are supplied only for business, professional or organisational purposes. This includes work done for a consultant’s, expert’s, clinician’s or solicitor’s own practice. By engaging JA Transcription the Client confirms that it is acting for those purposes and not as a consumer. JA Transcription does not knowingly supply the Services to consumers and may decline or cancel an engagement if it reasonably believes the Client is acting as a consumer.

1.3  If a court or other competent authority finds that any provision of these Terms of Business (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision shall be deemed deleted and the validity and enforceability of the other provisions shall not be affected.

1.4  If any invalid, illegal or unenforceable provision of these Terms of Business would be valid, legal and enforceable if a part of it were deleted or modified, the provision shall apply with the minimum modification required to make it legal, valid and enforceable.

1.5  Any variation of these Terms of Business, including the introduction of additional terms, shall only be binding when agreed in writing and signed by JA Transcription. JA Transcription may also update these Terms of Business by publishing the updated version at www.jatranscription.com/terms-of-business/ and notifying the Client by email. The updated version applies to Client Files submitted after the date of that notice.

1.6  These Terms of Business, together with any quotation or written confirmation of an engagement issued by JA Transcription, are the entire agreement between the parties and replace all earlier discussions and understandings about the Services. Each party confirms that it has not relied on any statement that is not set out in them. Nothing in this clause limits or excludes liability for fraud.

1.7  Notices under these Terms of Business must be in writing and sent by email. Notices to JA Transcription go to info@jatranscription.com. Notices to the Client go to the email address the Client used to engage JA Transcription or last notified in writing. A notice is treated as received on the next Business Day after it is sent.

1.8  The Client may not assign or transfer any of its rights or obligations under these Terms of Business without the written consent of JA Transcription. A failure or delay by either party in exercising a right or remedy is not a waiver of it.

1.9  Only the parties to these Terms of Business may enforce them, except that JA Transcription’s Personnel may rely on clause 9 under the Contracts (Rights of Third Parties) Act 1999. The parties may vary or end these Terms of Business without the consent of any third party.

1.10  These Terms of Business and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales, except that JA Transcription may bring proceedings to recover unpaid fees in any court of competent jurisdiction.

Definitions and Interpretation

2.1  “JA Transcription”, “we” or “our” means the business described in clause 1.1. “Personnel” means Joanne Attias and JA Transcription’s employees, agents, representatives and subcontractors. JA Transcription is responsible for the acts and omissions of its Personnel in providing the Services.

2.2  “Client” or “you” means the person or organisation that has engaged JA Transcription for the provision of Services.

2.3  “Services” means the transcription, typing, review, proofreading and validation services and any other services that JA Transcription may provide to the Client.

2.4  “Work” means the output files, transcriptions, documents and any other assets delivered to the Client following completion of the Services.

2.5  “Client Data” means the data provided by the Client, including the contents of Client Files and any personal data they contain, for the purpose of using the Services or facilitating the Client’s use of the Services.

2.6  “Client File” means the Client’s audio file (when referenced in connection with transcription work) or the Client’s written or typed document (when referenced in connection with copy typing, review or validation work).

2.7  “Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights and all similar or equivalent rights or forms of protection in any parts of the world.

2.8  “Business Day” means a day other than a Saturday, Sunday or a public holiday when UK banks are open for business.

2.9  “Confidential Information” means all Client Files and Client Data and any other information disclosed by one party to the other that is marked as confidential or would reasonably be regarded as confidential.

2.10  “Data Protection Law” means the UK GDPR, the Data Protection Act 2018 and any other law about the protection of personal data that applies in the UK, each as amended or replaced from time to time. “Personal data”, “controller”, “processor”, “data subject”, “personal data breach” and “special category data” have the meanings given in Data Protection Law.

2.11  “Audit” means an audit or inspection under clause 7.7.

Services

3.1  JA Transcription provides audio transcription, typing and text production services, together with review and proofreading of reports produced by or for the Client using speech recognition or artificial intelligence tools and validation of such reports against source audio.

3.2  A Client may engage JA Transcription verbally or in writing (explicitly) or by providing audio files for transcribing (implicitly). By engaging JA Transcription in the provision of services, the Client acknowledges that they have read, understood and accepted these Terms of Business. JA Transcription will include a link to these Terms of Business in its quotations, welcome emails and invoices. Each engagement is a separate contract made on these Terms of Business.

3.3  The Services will be carried out by JA Transcription’s Personnel. JA Transcription may use subcontractors only if they are based in the UK and bound by written obligations of confidentiality and data protection that are no less protective than those in these Terms of Business. JA Transcription remains responsible to the Client for its subcontractors. JA Transcription may transfer its rights and obligations under these Terms of Business to a person that takes over its business, on written notice to the Client.

3.4  JA Transcription shall provide the Services using reasonable care and skill and shall use reasonable endeavours to:

3.4.1  Transcribe and type files and documents (as applicable) accurately for the Client.

3.4.2  Deliver completed Work back to the Client in accordance with the timescales indicated during engagement, although any such times shall be deemed estimates and shall not be of the essence for the performance of the Services.

3.4.3  Highlight any unclear, inaudible or unidentifiable words, phrases or sentences as well as omissions in the Client File.

3.5  JA Transcription reserves the right to decline to engage in the supply of Services to any Client. JA Transcription may suspend work on any Client File it deems unreasonably difficult to transcribe or type (as applicable). JA Transcription may negotiate a price and time uplift with the Client for such files in order to supply the Services. In the event that agreement cannot be reached on the revised price and/or time, JA Transcription may refuse to supply Services relating to such files.

3.6  If the Client tells JA Transcription within 24 hours of delivery that Work contains an error or omission, JA Transcription shall correct it free of charge. If the Client tells JA Transcription later and JA Transcription still holds the Client Data, JA Transcription shall still consider any genuine error or omission caused by JA Transcription and correct it free of charge where it agrees. Further amendments or additions that are not corrections of JA Transcription’s own errors or omissions are charged at the agreed rate. If JA Transcription is unable to correct Work so that it conforms with clause 3.4, it shall at its expense either re-provide the Services for the Work in question or refund or credit (in part or in full) the fees charged for that Work. Subject to clause 9.1, this clause 3.6 is the Client’s sole and exclusive remedy for breach of the undertakings in clause 3.4.

3.7  Subject to clauses 3.4 and 3.6, JA Transcription does not guarantee that its Services will be supplied uninterrupted or free from errors or omissions. JA Transcription does not warrant that the Work will meet the Client’s particular requirements except as agreed in the engagement.

3.8  Where the Services include review, proofreading or validation of a report produced by or for the Client using speech recognition or artificial intelligence tools:

3.8.1  JA Transcription reads the report, corrects and formats it as instructed and, for validation, checks it against the source audio and flags differences.

3.8.2  JA Transcription does not give clinical, medical, legal or expert opinion and does not verify the clinical or legal accuracy of the content beyond what the source audio and the Client’s instructions say.

3.8.3  The Client, or the expert who signs the report, remains solely responsible for the content, opinions and conclusions of the report and for its final checking and sign-off.

3.9  JA Transcription is not liable for delays, delivery failures or loss resulting from failures of public communication networks, including the internet and email, that are outside its reasonable control. This clause does not limit JA Transcription’s obligations in clause 7 about the security of its own systems.

Client Responsibilities

4.1  The Client is held responsible for:

4.1.1  Making sure any files submitted to JA Transcription are clear, comprehensible and supplied in a suitable format.

4.1.2  Checking that files submitted to JA Transcription are not supplied in error either via incorrect file versions, duplicate files or otherwise. The Client will be responsible for any charges relating to the processing of such erroneously supplied files.

4.1.3  Any required checks on Work supplied by JA Transcription including proof-reading, spell-checking, formatting or final editing.

4.2  The Client undertakes to:

4.2.1  Obtain and maintain any required permissions, approvals and licences pertaining to the Services before such time that the Services are due to commence.

4.2.2  Ensure that its computer systems and telecommunications equipment are appropriately safeguarded using suitable equipment including firewall and anti-virus protection as well as appropriate safety and security measures in line with good computing and internet safety practice. JA Transcription shall not be responsible for any problems, delays, damages or failures relating to the Client’s own network or telecommunication connectivity.

4.2.3  Safeguard and keep copies of all Client Files and materials sent to JA Transcription for processing.

4.2.4  Ensure it or its licensors are the owner or licensee of any Intellectual Property Rights in the Client Files and that JA Transcription’s use of the Client Files does not constitute any third party Intellectual Property Right infringement.

4.3  The Client commits to JA Transcription not to transmit, send or upload any data, files or material containing:

4.3.1  Harmful code or malicious programs designed to track, monitor, record or adversely impact JA Transcription computer systems such as (by way of example only) viruses, Trojans, worms, time-bombs, keystroke loggers, spyware, adware and ransomware.

4.3.2  Material that is illegal, obscene, offensive, racist, sexually explicit, inflammatory or hateful, except where that material forms a genuine part of a clinical, medical, legal or medico-legal record, statement or dictation that the Client is entitled to have transcribed.

4.3.3  Content that promotes, advocates or assists any form of discrimination, violence, illegal activity or unlawful acts, other than the accurate recording of such matters in a clinical, medical, legal or medico-legal record, statement or dictation.

4.3.4  Content that infringes any copyright, trademark or intellectual property of any other person or organisation.

4.3.5  Content that the Client has obtained or supplied in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

4.4  The Client shall indemnify JA Transcription against all losses, liabilities, claims, costs and expenses (including reasonable legal costs) that JA Transcription suffers as a result of a claim by a third party that the Client Files infringe the Intellectual Property Rights of that third party or were obtained or supplied to JA Transcription in breach of a legal duty owed to that third party. JA Transcription shall tell the Client promptly of any such claim and take reasonable steps to limit its loss.

Fees

5.1  Our fees are communicated to the Client by quotation, email or in writing and may be summarised on the JA Transcription website.

5.2  When providing JA Transcription with Client Files and/or Client Data for transcription, the Client is deemed to have read, understood and accepted the fees and associated services and the Client is liable for all related transcription costs incurred by JA Transcription.

5.3  JA Transcription may increase the fees for the Services to reflect any change in circumstances or any new factors beyond its control that are relevant to the Work (for example poor audio quality or changing Client requirements). JA Transcription shall tell the Client before starting the Work or, if the reason only becomes apparent once the Work has started, as soon as reasonably practicable and in any case before delivery. If the Client does not agree to the increase it may cancel under clause 8.2 and will pay only for the audio minutes already transcribed at the original rate.

5.4  Fees are based on a rate per audio minute for an audio file:

5.4.1  Of satisfactory quality.

5.4.2  Containing clear audio.

5.4.3  Containing one speaker dictating in clear English.

Fees for files that fail to satisfy these criteria will be set via a quotation following receipt and analysis of the Client File and/or Client Data.

5.5  JA Transcription is not registered for VAT and does not charge VAT on its fees. If this changes, JA Transcription shall tell the Client in writing before it charges VAT.

Payment and invoicing

6.1  JA Transcription shall invoice the Client following completion and delivery of the Work. Unless agreed otherwise, invoices are issued at the end of each month for Work delivered in that month.

6.2  Unless agreed otherwise in writing, the Client shall pay each invoice within 14 days from the date of issue. Payment shall be made in full and in cleared funds to JA Transcription by bank transfer or PayPal, using the payment details shown on the invoice.

6.3  JA Transcription reserves the right to require prepayments, to require payment prior to delivery of the Work and to require payment of outstanding invoices prior to undertaking additional Services.

6.4  Without limiting any other right or remedy JA Transcription may have, JA Transcription may charge interest on overdue invoices at 8% per year above the Bank of England base rate, from the due date until payment in full and may claim the fixed sum and reasonable recovery costs allowed under the Late Payment of Commercial Debts (Interest) Act 1998.

6.5  JA Transcription may withhold delivery of any Work until the invoice for that Work has been paid in full. Ownership of the Work and of any Intellectual Property Rights in it that JA Transcription may hold, passes to the Client on payment in full. The Client Data remains the Client’s property at all times.

6.6  JA Transcription shall be entitled to charge the Client for expenses that the Client has agreed in advance (such as travelling costs, subsistence, material costs and third party fees) and for bank charges caused by failed Client payments.

6.7  The Client shall pay all JA Transcription invoices in full without any deduction or withholding except as required by law and shall not be entitled to assert any credit, set-off or counterclaim against JA Transcription in order to justify withholding payment of any such amount in whole or in part, except for a credit or refund that JA Transcription has agreed in writing or a sum that a court has ordered JA Transcription to pay (including under clause 3.6).

Data

7.1  The Client shall own all rights, title and interest in all the Client Data and shall be solely responsible for its integrity, accuracy, quality and legality.

7.2  JA Transcription undertakes to:

7.2.1  Keep Client Data on its own secure local storage in the UK. JA Transcription shares Client Files with its Personnel through a private, access-controlled Google Drive folder and returns completed Work by email or, where the Client requires it, through the Client’s own secure portal. Services such as these may store or process Client Data outside the UK in line with their own terms. JA Transcription shall use only services that provide appropriate safeguards for personal data and shall delete Client Data from them in line with clause 7.2.3.

7.2.2  Use secure TLS encryption (the current standard that replaced SSL) for the web capture and delivery of all Client Data unless agreed otherwise with the Client.

7.2.3  Delete all Client Data (including transcripts and source files) within one month following full payment of the invoice, unless agreed otherwise with the Client or unless the law requires it to be kept. If an invoice is unpaid or in dispute, or legal proceedings are in progress or threatened, JA Transcription may keep the Client Data it reasonably needs until the matter is resolved and shall then delete it within one month. In any event JA Transcription shall delete Client Data no later than 12 months after delivery of the Work, subject to the same exceptions.

7.2.4  Comply with Data Protection Law in providing Services to the Client.

7.2.5  Not use artificial intelligence or automated speech recognition tools to process Client Data, unless the Client has agreed in writing.

7.3  For personal data in the Client Data, the Client is the controller and JA Transcription is the processor. If the Client is itself a processor acting for another controller (for example a law firm or NHS body), JA Transcription acts as the Client’s sub-processor and the Client confirms that it has the controller’s authority to engage JA Transcription on these terms. The details of the processing are in Schedule 1.

7.4  The Client shall ensure that:

7.4.1  It is entitled to share the personal data with JA Transcription for processing under these Terms of Business, including having a lawful basis and, for special category data, a condition for processing under Data Protection Law.

7.4.2  It has given the data subjects any notices that Data Protection Law requires and has obtained any consent that is the basis on which it relies.

7.5  In processing personal data in the Client Data, JA Transcription shall:

7.5.1  Process it only on the Client’s documented instructions, which are these Terms of Business and the Client’s written instructions given when engaging JA Transcription (including by email) and tell the Client promptly if it believes an instruction would breach Data Protection Law.

7.5.2  Make sure that everyone it authorises to process the personal data is bound by a duty of confidence.

7.5.3  Take appropriate technical and organisational measures to protect the personal data against unauthorised or unlawful processing and against accidental loss, damage or destruction, including the measures in Schedule 1.

7.5.4  Tell the Client without undue delay and in any event within 48 hours, after becoming aware of a personal data breach affecting the Client Data and give the Client the information it reasonably needs to meet its own duties to notify the Information Commissioner and data subjects.

7.5.5  Help the Client, taking into account the nature of the processing, to respond to requests from data subjects and tell the Client promptly if JA Transcription receives such a request directly.

7.5.6  Help the Client to comply with its duties on security, personal data breaches, data protection impact assessments and prior consultation with the Information Commissioner.

7.5.7  At the end of the Services, at the Client’s choice, delete or return the personal data and delete existing copies, in line with clause 7.2.3. Copies held in routine backups will be put beyond use and deleted in the normal backup cycle.

7.5.8  Provide the information the Client reasonably needs to show that JA Transcription has complied with this clause 7 and allow and contribute to Audits under clause 7.7.

7.6  The Client gives JA Transcription general written authority to use sub-processors. JA Transcription shall give the Client at least 14 days’ written notice of any intended addition or replacement so that the Client can object on reasonable data protection grounds. JA Transcription shall bind each sub-processor by a written contract with equivalent data protection obligations and remains fully liable to the Client for the sub-processor’s performance. A current list of sub-processors is available on request. A file-sharing or other service that the Client chooses and instructs JA Transcription to use is not JA Transcription’s sub-processor.

7.7  The Client, its regulator (including, where the Client is a firm regulated by the Solicitors Regulation Authority, that authority) or an auditor appointed by the Client and bound by confidentiality may audit JA Transcription’s compliance with this clause 7, including by inspecting the systems, procedures and controls used to provide the Services and the material information directly relevant to the Audit. The following conditions apply:

7.7.1  The Client shall give at least 10 Business Days’ notice in writing, except where a regulator requires shorter notice or following a personal data breach.

7.7.2  An Audit may take place once in any 12 months, unless a regulator requires otherwise or a personal data breach has occurred.

7.7.3  An Audit shall take place during business hours, shall not unreasonably disrupt JA Transcription’s business and shall not give access to the confidential information of JA Transcription’s other clients.

7.7.4  An Audit shall first be carried out remotely by document review and video call. The Client may inspect the place from which JA Transcription provides the Services only if the remote Audit is not enough for the purpose and the inspection is reasonable, proportionate and arranged in advance with JA Transcription.

7.7.5  The Client bears the cost of the Audit unless it shows that JA Transcription has materially breached this clause 7.

Cancellation and Termination

8.1  If a Client requests cancellation of a Client File for which transcription has not yet commenced, there is no fee to be charged for the cancellation.

8.2  If a Client requests cancellation of a Client File for which transcription is underway, the Client will be charged for the number of transcribed audio minutes at the time of cancellation.

8.3  If a Client requests cancellation for a Client File that has been fully transcribed, the full amount for transcription of the file is payable.

8.4  Without limitation to its rights or remedies, each party may terminate these Terms of Business with immediate effect by providing notice in writing to the other party if:

8.4.1  The other party commits a material breach of its obligations under these Terms of Business and (for remediable breaches) fails to remedy that breach within 14 days of written notification of the breach.

8.4.2  The other party suspends, threatens to suspend, is unable to pay or is deemed unable to pay its debts.

8.4.3  A notice is given, a petition filed, an order is made or a resolution is passed for the winding up of the other party or the other party is the subject of a bankruptcy petition or order.

8.4.4  The other party threatens to or suspends, ceases or threatens to cease trading.

8.4.5  The other party (being an individual) dies or is physically or mentally incapable of managing their affairs.

8.5  Without limiting its other rights or remedies, JA Transcription may suspend or terminate the agreement between the Client and JA Transcription as defined by these Terms of Business by:

8.5.1  Providing the Client two weeks’ written notice.

8.5.2  With immediate effect by giving notice in writing if the Client fails to pay any sum overdue for payment.

8.6  If these Terms of Business end for any reason, the Client shall pay for all Work delivered and for all audio minutes already transcribed on Client Files in progress. JA Transcription shall return or delete the Client Data in line with clause 7. Clauses 6, 7, 9 and 10 and any other clause that is intended to continue shall continue after the agreement ends.

Liability

9.1  Nothing in these Terms of Business limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

9.2  Subject to clause 9.1, JA Transcription’s total liability to the Client (including for the acts and omissions of its Personnel) arising under or in connection with these Terms of Business, whether in contract, tort (including negligence), breach of statutory duty or otherwise, in respect of any Work is limited to the fees paid or payable to JA Transcription for the Work to which the claim relates.

9.3  Subject to clause 9.1, JA Transcription is not liable to the Client for any loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss.

9.4  JA Transcription warrants that the Services are provided using reasonable care and skill and that all Personnel who work on Client Files have appropriate experience, have been subject to a quality review process and have signed confidentiality agreements.

9.5  The Client is responsible for the results it obtains from its use of the Work. Subject to clause 9.1, JA Transcription shall not be liable for any loss, damages, costs, expenses or compensation claims which arise from:

9.5.1  Any Client breach of these Terms of Business.

9.5.2  Any instructions or materials supplied by the Client which are incomplete, incorrect, inaccurate, inaudible, illegible, in the wrong format, out of sequence or are invalid in any other way.

9.5.3  The non-arrival or late arrival of Client issued instructions or materials or any other fault that is attributable to the Client.

9.5.4  Any illegal or libellous use by the Client of the Work.

9.5.5  The use of the Work by the Client or any third party after delivery, including use without the checks described in clause 4.1.3, except to the extent that the loss is caused by JA Transcription’s breach of clause 3.4 or clause 9.4.

9.5.6  The loss of or damage to Client material sent by post or other carrier.

9.6  Force majeure: JA Transcription is not liable for failure or delay in providing the Services caused by Acts of God, fire, flood, electrical or telecommunications outages, epidemic, government action or any other event beyond its reasonable control. JA Transcription shall tell the Client as soon as reasonably practicable. If the event continues for more than 30 days, either party may end the affected engagement by written notice and the Client shall pay for the Work already done.

9.7  All received emails, files and other media will be scanned for viruses. JA Transcription will not open or process unsolicited emails or email attachments.

9.8  JA Transcription scans the files it sends and employs appropriate security measures to safeguard its systems and output files. The Client should also check all files, emails and email attachments it receives before opening them. JA Transcription is not liable for malicious code in files it delivers except to the extent that it failed to carry out the scanning described in clause 9.7.

Confidentiality

10.1  Each party shall keep the other party’s Confidential Information confidential, use it only to perform its obligations under these Terms of Business and not disclose it except as clause 10.3 allows.

10.2  Information is not Confidential Information to the extent that it:

10.2.1  Is or becomes publicly known through no wrongful act, omission or breach of these Terms of Business by the receiving party.

10.2.2  Was lawfully known to the receiving party, free of any duty of confidence, before it was disclosed.

10.2.3  Is lawfully disclosed to the receiving party by a third party without restriction on disclosure.

10.2.4  Is independently developed by the receiving party without using the other party’s Confidential Information.

Personal data in Client Data remains protected by Data Protection Law and clause 7 whether or not it falls within this clause 10.2.

10.3  A party may disclose the other party’s Confidential Information:

10.3.1  To its Personnel who need to know it to perform the Services and who are bound by duties of confidence.

10.3.2  Where it is required by law or by a court, regulator or other competent authority, after giving the other party notice where the law allows.

10.4  The Client warrants that it has the legal right to disclose any and all Confidential Information it discloses to JA Transcription.

10.5  JA Transcription will use any Confidential Information provided by the Client for the exclusive purpose of providing Services to the Client. JA Transcription acknowledges that all Confidential Information provided by the Client remains the exclusive property of the Client and that these Terms of Business do not convey any proprietary or other interest in it to JA Transcription.

10.6  JA Transcription shall make sure that all Personnel are told of their obligations under these Terms of Business and have signed any confidentiality agreements needed to comply with these Terms of Business and with Data Protection Law.

10.7  The obligations of confidentiality in this clause 10 are ongoing and shall survive the end of the Services.

Acceptance

11.1  The Client is taken to have read, understood, accepted and agreed to the Terms of Business set out herein.

Schedule 1: Details of the processing of personal data

1.  Subject matter: the transcription, typing, review, proofreading and validation of the Client Files and the delivery of the Work.

2.  Duration: from the date the Client first sends Client Files to JA Transcription until the Client Data is deleted or returned under clause 7.2.3 and clause 7.5.7.

3.  Nature and purpose: receiving, storing, listening to, typing, formatting, reviewing, proofreading and comparing Client Data against source audio, delivering the Work to the Client and deleting the Client Data, in each case to provide the Services.

4.  Types of personal data: names, contact details, dates of birth and other identifiers, health and medical information (including history, diagnoses, examination findings, treatment and medication), medico-legal opinions and information about legal claims and proceedings and any other personal data contained in the Client Files. This includes special category data (health data). It may also include information about alleged offences or legal proceedings.

5.  Categories of data subjects: patients, claimants, defendants, witnesses, clinicians, experts, solicitors and any other people named or described in the Client Files.

6.  Controller’s obligations and rights: as set out in clauses 7.3 and 7.4 and in Data Protection Law.

7.  Security measures: Client Data is held on secure local storage in the UK and shared with Personnel through a private, access-controlled Google Drive folder (clause 7.2.1 deals with third-party services used to store, send or receive files). It is transferred using TLS encryption. Access is limited to Personnel who need it and who are bound by written confidentiality obligations. Files received are scanned for viruses. Client Data is deleted in line with clause 7.2.3.