FAQ
What type of work do you transcribe?
We specialise in medico-legal transcription work with experience covering a wide range of disciplines and the associated complex terminology including orthopaedics, ENT, urology, cardiology, psychology, gastroenterology and gynaecology. We also transcribe more general medical work and clinical correspondence.
How does it work?
Our process is straight-forward and secure. We can work with all digital file formats and getting your dictations to us is easy. Simply upload your audio files and templates via our SSL encrypted upload page. You can also add notes, requests and specify required turnaround time. Our team will be in touch soon after to confirm receipt and next steps. Alternatively, you can also send files via email or a secure file transfer system such as Dropbox or Google Drive if you prefer. We are easy to work with and will fit in with your existing processes.
We offer a range of services with guaranteed turnaround times to suit your required deadlines; see our rates page for more details. Our services are offered on a pay as you go basis although discounted rates may be available for clients with regular ongoing work who are able to sign fixed term contracts. Contact us for more information.
Your files will be transcribed by an experienced UK medical transcriber and proof read on completion to ensure we deliver transcripts that are well-typed, well-formatted and accurate. The completed files will be returned to you in the format and via the medium you prefer whether that be Word documents via email, zip files via Dropbox or some other combination.
Why should I work with JA Transcription?
Primarily because we’re the only UK transcription agency that specialise exclusively on medico-legal transcription services. Most agencies offer a generalist service covering a plethora of fields including law, medicine, media, finance and more. They may claim to be able to offer sector specific experienced typists but this poses an important question: Do you want a jack of all trades or a master of one?
Our dedicated focus and medico-legal expertise isn’t our only point of difference though. Here’s more reasons to choose us as your transcription partner:
Experienced UK Transcribers – Never outsourced overseas! Native English speakers with years of medical industry experience who can deliver digital dictation with the accuracy and quality you need. We understand context and nuance – nothing is ‘lost in translation’.
Specialist knowledge – Detailed knowledge of complex terminology for a wide range of disciplines including orthopaedics, ENT, urology, gastroenterology and gynaecology.
Competitive rates – Simple, transparent, pay as you go service with no hidden extras. We charge by dictation length for upfront visibility and full clarity on costs.
Fast turnaround time – Choose from a range of services with guaranteed turnaround times to meet your deadlines. Same day and weekend services are available.
Tailored service – In contrast to the large generalist agencies we’re a small company offering a specialist service. Work with us and you’ll get dedicated, unrivalled customer service tailored to your business.
Secure & confidential – All audio files and transcribed documents are protected by the latest 128 bit SSL encryption during transfer. All data is treated confidentially and stored securely to UK regulations and guidelines. Nothing is outsourced offshore.
How do your services compare to AI transcription tools?
While AI transcription tools may offer quick solutions, they often come with higher error rates, especially in complex medico-legal contexts. Our human transcriptionists provide a 99% accuracy rate, understanding the nuances and specific terminologies of the medical and legal fields. We also offer a 10-minute free transcription trial for new customers to experience our quality first-hand.
Where are you based?
What are your fees?
Our transcription services are charged based on the number of audio minutes in your recording. We believe this is the simplest and most transparent charging structure as it allows you to calculate the cost of your workload up front.
We offer a range of services with guaranteed turnaround times to suit your required deadlines. Our services are offered on a pay as you go basis although discounted rates may be available for clients with regular ongoing work who are able to sign fixed term contracts. See our rates page for more information.
How are you cheaper than other transcription providers?
We have lower overheads than the larger agencies who’ll have to offset significant infrastructure and staffing costs in their charges. In contrast to many of our competitors, we operate a simple, transparent, pay as you go service with no hidden extras. We charge by dictation length for upfront visibility and full clarity on costs; no nasty extras for proof reading or confusing, complicated pricing structures!
What about the quality of the transcripts?
What are your turnaround times?
What format will completed work be returned in?
Can you work with templates and different layouts?
Is your site/service secure? What about confidentiality?
What experience do you have?
We have years of experience working in a wide range of medical disciplines including Orthopaedics, ENT, Urology, Gastroenterology and Gynaecology to name but a few.. We are NOT yet another generalist typing agency claiming expertise in all areas; we specialise exclusively on medico-legal transcription work.
We work with a wide range of medical professionals in both the private and public sectors including:
Consultants
Specialist Practices
Hospitals
Surgeries
Healthcare organisations
What file formats do you accept?
What payment methods do you accept?
What are the terms and conditions?
Do I have to sign up to any contracts?
Can you deliver large or long term projects?
Why should I outsource my work to a transcription company?
Lower costs
Time savings
Scalability
Professional service
Frees you up to focus on more important activities
Better than audio transcription software
